Depending on volume of orders and complexity of some items, delivery times can vary from 1 business day to 10. If urgent delivery is needed please contact us & we’ll do our best to speed things up. Also, because we don’t want huge piles of stock lying around, some things are bought in / imported specifically for your order which can delay dispatch. These items may fall outside of the delivery times quoted above. If time is essential, please contact us first for an ETA. Likewise, if we feel something you've ordered may take longer than usual we will contact you immediately to let you know
Delivery Charges
Delivery charges currently stand at £1.25 for orders up to £10, £2 for orders between £10 & £20, & £3.50 for orders over £20. Where valuable items are to be posted they will be sent 1st class recorded delivery. All other items are sent by 1st class post. Please contact us prior to ordering for international postage.
Printed items
Due to printing processes and variance of computer monitors, some colours may vary when translated to some products. We will automatically assume you are happy to acknowledge & accept this, but if a strict colour match is essential we recommend you contact us for a sample to be posted to you. There will be a small charge for this service and samples will be posted watermarked to prevent reproduction.
Payments
For enhanced security and ease of shopping we use Paypal. It’s a very pain free & secure process and you do not require a Paypal account to pay this way.
Cancellation & Refunds
You have the right to cancel your order up until the point of production, and by placing your order we assume you accept this. For every item that will be hand made to your order and for all printed products, proofs will be sent via email for your acceptance or alteration. We will never start a printing job until we have your approval of your design. Again, if you would like to receive a sample to judge quality and design we can arrange this for a small fee. If you do wish to cancel before we begin, just let us know in an email or letter.
Copyrights
Every teeny tiny aspect of our website and products are copyrighted to someone! Please do not infringe as we will pursue misuse of our site & its contents
General
If ordering jewellery, wine glass charms etc & would like to make changes to the sample shown, please tell us previously or at the time of ordering. If we do not hear from you at that point, we will assume you would like to order the item exactly as shown on the website.
Pictures are not to scale! Most measurements are included, but if in doubt please do ask
What makes HeartThrob different? Unlike other companies who sell standard products, we sell more of a concept than off the peg, run of the mill items. Nearly everything we do is made directly for your purchase, giving you total freedom to request any alterations
HeartThrob Designs is a brand spanking, shiny & new company, so we’d love to hear from you if we’re getting something right ..... or wrong! If you find any aspect of our site annoying or difficult to use, please let us know and we’ll try to put it right!
Our website is still very much a work in progress, which means we’ve only had a chance to list a fraction of our products. We’ll be adding lots more when we get a chance, so if you have something in mind, we’d always encourage you to ask as we may very well be able to help
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